Empowered IT executive leading social media change - Page 3 - IT Workplace

Empowered IT executive leading social media change - Page 3 - IT Workplace

A Week with IBM Power Systems and Linux

Insights from the road…

The temperature wasn’t the only thing that was hot when I visited Austin, Texas, and LinuxCon 2011 North America in Vancouver, Canada, this past week. I took to the road to share insights from GHY International, which uses the powerful combination of Linux, the open-source operating system, on IBM Power Systems  in a production environment. I also wanted to get a sense of the current state of Linux on Power hardware.

From a corporate perspective, GHY has invested in state-of-the-art technology that allows it to seamlessly communicate with its customers and customs offices in the United States and Canada. It also prides itself on providing its customers with the human touch.

“We offer the best of both worlds: As companies look at their options for trade services, they’re looking for partners that can deliver all the important technology-based solutions but also maintain close personal relationships and accountability for performance,” says Reynold Martens, executive vice-president.

GHY International is in its second decade of using Linux in the enterprise, the last nine years on IBM Power hardware. Approximately two-thirds of our server environment consists of virtualized machines running on our IBM Power 750 server. We use SUSE Enterprise 11 Linux on our server instances.

We run very diverse workloads from core network services including a firewall on an IBM Power LPAR, to email and Web services, and finally to an application-development platform based upon the industry-standard LAMP (Linux, Apache, MySQL, PHP) stack.

Using this powerful combination we have created solutions that save the organization hundreds of thousands of dollars annually. These savings are calculated in real hard dollar savings from licensing, maintenance costs, training, etc., to FTE savings. As an example managing email, spam, anti-virus, context filters, etc., saves us an estimated 9.5 FTE annually.

It’s because of our use of Linux that I attended LinuxCon an event of The Linux Foundation, which is a non-profit consortium dedicated to the growth of Linux. This year’s North American event was held in Vancouver, BC, Canada, from Aug. 17 through Aug. 19.

Of special note during the LinuxCon North America 2011 event was a keynote with Dan Frye, vice president, Open Systems Development, IBM Systems and Technology Group; Jon “Maddog” Hall, executive director, Linux International; and Eben Moglen, director-counsel, Software Freedom Law Center. The keynote was moderated by Jim Zemlin, executive director, The Linux Foundation. From a commercial position it was the feeling of the group that Linux is where it is today because IBM stepped up and made its original $1 billion commitment back in 2001.

News of the Week was poorly timed when Phil Robb, director of the Open Source Program Office at Hewlett-Packard presented his keynote the morning of Aug. 18, just as the news broke from HP corporate about the company’s withdrawal of WebOS based products, The audience, which was plugged in, was aware of this news before the keynote even wrapped up. Unfortunately for HP the keynote was all about how the Linux technology-based WebOS was so great. Needless to say, HP’s booth at the event was bare after that.

I did some recon at the event to understand how the market sees the IBM Power platform’s position. In light that the “Jeopardy!” playing computer, Watson, is an IBM POWER7 processor-based system running Linux that speaks volumes to the masses, IBM has a home run with Watson.

Currently, Red Hat and SUSE are the IBM enterprise partners that provide distributions for Power Systems. Red Hat is the North American market leader in x86 Linux workloads, while SUSE, the new/old standalone business unit from the recent acquisition of Novell by Attachmate leads in non-North American markets as the choice for enterprise Linux, but during a conversation with one executive from SUSE he indicated that their figures indicate that the company also accounts for at least 50 percent of the IBM Power market and more than 80 percent of the IBM System z marketplace. Of special note for me is the fact that historically SUSE has been in step with IBM Power hardware releases and not a fast follower like Red Hat.

For those wondering, yes I did have very detailed discussions with SUSE executives about the whole Attachmate deal. While a number of issues that reassure me of SUSE’s future in this market were discussed, such as Attachmate is investing, not divesting of this product portfolio, some nagging questions still need to be answered as to the long-term future impact to the open-source marketplace and potential indemnification that vendors will still need to put in place for enterprise users. If anything I think it plays very well for SUSE, which holds perpetual rights to use all products and their intellectual property without license.

Surprises and Delight

It was with great surprise and delight that I found some interesting tidbits that the IBM Power community should be aware of.

Gentoo, which is generally regarded as the Linux distribution that is like getting a box of Legos without the instructions for those who like to build things, has a community build of its distribution for IBM Power Systems.

Canonical, the distributors of Ubuntu, also have a community build for IBM Power Systems available. Since Canonical is already in the business of selling enterprise distributions, maybe the company will consider a future opportunity to make its community build an enterprise offering.

The last tidbit is more a future opportunity than a solution for today, maybe. IBM’s love/hate relationship with Oracle is no secret. It’s also widely known that IBM Power Systems with enterprise Linux can be a good solution for Oracle application users. Oracle, of course, bought MySQL, the “M” in the LAMP stack abbreviation. IBM has offerings to migrate to DB2 (a great database) but that breaks the industry standard of the LAMP stack, and at this time I am not aware if the DB2 team has done anything to make DB2 more of a drop in replacement to MySQL. The original developers of MySQL now have an offering called Maria DB, only available in an x86 distribution directly, but it is a direct binary replacement to MySQL, thereby preserving the LAMP stack and requiring no re-development while migrating to a different database, away from future concerns of what Oracle may do with MySQL. I found it interesting that this may not be as hard as it sounds as Gentoo’s public distribution already contains the IBM Power version of Maria DB. This is definitely one case that requires some R & D to understand what it can do and again increase choice in the IBM Power market.

About GHY International

GHY International has pioneered customs broker and international trade solutions through Canada and USA borders while providing trade compliance solutions to meeting the trade needs of our clients. Since 1901, the depth and breadth of our services at GHY have expanded to create one of the most successful, knowledgeable, and experienced customs brokers and trade compliance specialists in Canada and USA.

Video Games Future in Doubt

Online Game Play Future Cash Cow

I am sure that those that read this may think I am crazy, but from my own personal experience as a player and parent of an AVID player, the future of video games is in doubt because of the many enterprise players who are trying to figure out how to monetize the future of video game play. IE: we pay way more for broadband connections than we pay for a game itself, who wouldn't want a residual model for game sales?

Combine that with my belief based upon interviews with gamers that today most game sales are made to players wanting access to the online play world, that's where the real game play happens.

In my home that is Xbox Live and to a much smaller degree the Nintendo WII world.

The Current Money Pit

Xbox live has a tidy additional sum of $60/yr for access to play and interact with friends, regardless of interface used including the newest Kinect type interactions, why else would skype be so appealing to an organization where they sell a simple audio/video interface into the home for game play that could be leveraged with a Kinect device to be the core VOIP/Video station to the home. That means new services on the backbone of that and perhaps future acquisitions of broadband service providers so they own the future of the last mile to the home?

The Real Money

Regardless the real money they seem to be focusing on based upon all the chatter is subscription based online play. The chatter is in some cases just noise, in others a real concern as leading titles may become free or less expensive in order to draw a larger audience who start by paying for premium access to dedicated game servers, additional game content not already in the online store’s, or even access to play online. This last point is the real crutch of the matter.

As identified earlier, I believe that the bulk of game sales today are to players who go online, so removing online access, as a standard part of the game you buy will detract from future game sales. The strategy may be to reduce the cost of a product for replaced revenue for online play, BUT I would argue that no one talk about online play as a 1 time cost, the SaaS software market has already proven that. It is a subscription service model that really works for software developers, and games are after all just another type of software.

Future Implications

Sure there may be subscribe and get games for free models, Gamefly already has a simple model that can be used to understand how that could work, but the real question is what does that new model mean to game companies? Do we see title being retired and even though you love playing it, if not supported you can’t play it anymore? Then you need to get more content?

Summary

This is an area to watch, my predication is watch what the game console companies do an the top 5 game developers in each platform market, folks like EA are in everyone’s top 5 virtually as a simple example. The companies actions in the next 1-3 yrs will dictate the next 5-10 yrs of what will happen with game sales and if they can master that content, watch out Video producers as that is next target, but due to bandwidth concerns in just North America alone, it is doubtful if even 10% of the population could get enough bandwidth to service all the video, audio, game, voip needs. That is another story.

20 Things I heard at TEDx Manitoba

I was privileged to be selected as one of 100 attendee's at today's TEDx Manitoba, held at the Park Theatre.  Now the last time I was at the Park Theatre, I was about 30 yrs younger, lived in the area, and it was a still an active local movie theatre. Now it is a chic renovated destination for entertainment and cultural events. I never visualized the potential of the location, it was great!

Back to TEDx Manitoba

Our MC, Kevin Hnatiuk did a great job keeping things going today.

 

The day began with some African drumming from Chango. A great way to get the day going, although I felt rhythmically challenged first thing today :-)

Next up was Robert Sawyer, SCI Fi Writer. He talked about consciousness and how the internet if the first technology approaching the number of synapses, in discussing his concepts with other attendee's it would appear that there is a shared belief that the internet could be considered a growing shared global consciousness.

 

Not as impactful I  believe was our second speaker Nicole Buckley, from the Canadian Space Agency.  What she did share was that the amount of research that must go into addressing the challenges still ahead of us if we wish to consider travel to distant planets. Most uniquely was the research to solve those issues appears to have a correlation to solving diseases associated with ageing.

 

Kerry Stevenson raised some very interesting questions to which there are no immediate answers related to the impact of 3D Printing.  Yes 3D printing.  If someone can print a knife that is banned in a country, how to we control that if the 3D model is a file shared online?

 

For me one of the most emotional stories shared was that from Karen Latourneau, Ultrasound technician. She initiated a review of procedures (protocols) in order to improve the discovery of prenatal heart disease. Her initiative and review with her peers resulted in a drop of infant deaths from approx. 27 deaths a year in Manitoba to ZERO, her dream is to share the simplified protocols they created with other jurisdictions.

 

Len Brownlie, shared his insight in Olympic sport. It was interesting to note that the time differential between gold medalists and silver medalists was .measured in hundredths or thousands of a second.  Using sport technology can contribute to that success.

 

Dr. Frank Plummer shared an interesting story about sex trade workers in Aftrica that appear to have natural immunity to the HIV virus.  The story isn't complete regarding his research and we were left hanging.  The implications to the developers of vaccines is huge as this heads in a completely different direction than they have ben going.

 

A very encouraging story was shared by Shaun Loney, BUILD project. It makes me wonder why I never heard of this yet and why we aren't endorsing projects like this?  Maybe electoral votes has something to do with it?

 

Phil Doucette, shared a strong and impassioned story about Forgiveness and Monopoly.

 

Lin-Lin Wang, Chinese Musician impressed all with her performances on the 2 stringed Chinese instrument called Erhu.

 

Rick Van Eck, educational reform enabled through the use of concepts from Video Games.

 

John Weigelt, a National Technology Officer from Microsoft Canada came to share the understanding he has over the development of the economy that is recovering and rather than talking about a "Digital Economy", he talked about an economy enabled through technology.

 

Leslie Silverman & Columpa Bobb, I am sorry I didn't understand this session and what message they were trying to share. As an artistic dialogue it was very engaging and enjoyable.

 

Scott Striton, As CEO of local Smith Carter Architects he talked about Intelligent Buildings. It made a lot of sense and was an impressive approach that he shared.

 

I had a chance to talk to the father of HannahTaylor. Her presentation about caring and how such a small act of recognizing a homeless person can make a difference was inspiring. As her father shared, Hannah shares an insight and maturity not found elsewhere, she may just be an "old soul"

 

While I will admit I am a listener of Terry MacLeod's morning radio show on CBC, the story he lead with his 3 Guests left me awestruck at the back ground and  brutal honesty of his 3 guests, all former gang members. They also deserved the standing ovation they received as I believe there is hope and they are striving to be better citizens as they re create their lives for the betterment of them and their families. POWERFUL

 

Les Foltos, Peer Coaching for teachers. Interesting concept that delivered a part of the solution on how to transform education to utilize 21st century techniques to educate our youth.

 

Bernard McCoy - He is a monk and CEO of lasermonks.com, His presentation about Social Entrepreneurism was very intriguing. Basically a concept of creating for profit business that fund non profit organizations.  This idea of doing things for the GOOD of the masses was a new approach to the perpetual question of funding for non profit organizations that do social good in our communities.

 

The final high energy presenter was Terry Godwalt - Teacher and contributing founder of DeforestAction.  He presented so much high impact material, I am still absorbing it. But  basically the message was about developing meaningful ways to have children invloved in global issues. The key here is that they get to see meaningful results as part of their contribution thereby reinforcing the message that they can bring change.

 

The final item that I heard was not from any speaker but from discussing these ideas with others in attendance. We have so much to contribute and now the goal is to decide how each of us will play a part.  It was inspiring to see that we do have a hidden resource in Manitoba with so many great thinkers, now it's time to share these idea's, and I am beginning with this post.

 

Thanks for listening . . .

 

 

 

 

 

 

How to avoid printer jams!

These hints apply to all devices that use paper not just printers.

The weather is changing and that means so does the occurrence of paper jams. So what can you do about it? A lot in fact!

Winter weather is dryer and therefore causes more static, but just like our hands that tend to dry out and get more hang nails, etc. This same weather affects paper. So to avoid printer jams here are some things you should keep in mind:

1) paper of all kinds are shipped in boxes for a reason, they protect the paper from the elements, don't remove packets of paper from the box until it is needed.

2) Just like above the reason the paper wrapping isn't recyclable is because it is coated in a wax to protect the paper inside the package, open packages not fully used after opening allows the paper to dry out. Paper left in an open package will be more likely to jam than fresh paper.

3) Flip the paper like a fan in your hand when inserting in a machine. The drying out makes it more susceptible to static, fanning the paper will reduce the inherent static so it won't discharge when trying to print for you.

4) Use the right side. Yes paper actually has a right and wrong side to print on. The only way I can tell is when removing it from the paper package it has indicators showing the correct side to print on. Printing on the wrong side will increase the risk of jamming.

5) If it works at home, it will here. Always a controversial topic but using a no scent fabric software, watered down and sprayed on the carpet around a printing device will reduce jams. We use this for extreme cases only due to sensitivities to fabric software by associates.

Thanks for listening . . .

IBM Power 7 Video and GHY International

Here is the end result of a lot of work and planning to acquire and install the world's first commercially sold IBM Power 7 server.

Social Business....the next BIg thing?

The world is still a buzz about all things digital, not the conference, the perspective that our world is fast becoming digital in all that we do.

Take Social Business, not a main stream phrase yet. Today you hear about Social Marketing, Social Media, or Social Networking. Form a business perspective they are relate to one thing, how do I reach out and connect with more potential customers. It's about building the bottom line.

While my focus is business I am not new to this world, I have a whole 9 months under my belt. In that time I have already been named by Network World as one of 12 CIO's who twitter. I am also ranked #26 out of 50 by Top 50 CIO and IT Leaders in the Social Media

So what does this really mean? and Why do you care?

For me the perspective is future customers. For each business the focus may be completely unique. If I am Apple and I have a hot new product called iPad, then social business is about securing more clients now. At least that is how Dell approaches it. Maybe you are in a food products business like Immaculate Baking who are creating a community for ongoing customer relationship, product development idea's and more. As I said for each company the why will be unique.

Depending upon your customer (the person not the business) and in general their age group, the younger they are the more viable this medium is today as a valid sales/customer service channel. These 20-30 somethings today are starting their careers and as they mature in their business roles, they will increasingly bring these tools they grew up with into the way they do business. So for us being ready to participate in future conversations about international trade is our reason for looking at Social Business as a viable channel to start investing in today.

The rule of thumb is that we do business with people we like and trust, not unknown - nameless business entities. So the question is what are you doing to be more personal with your clients and your future clients?

Thanks for listening...

Virtualization, beyond the hype...

Background

My team has been doing virtualization in the data centre since late 2001 using IBM's Power based technology. We were recognized by IBM and the Common User group with the very first ever Innovation award for Infrastructure Simplification.  I was lucky enough to help IBM in 2005 kick off their Power systems Analyst event in New York at IBM's Palisades facility.  Based upon what we were doing at that time, many analysts praised us privately for the work we accomplished and it was even indicated to us at that time that we were using IT to gain a leadership position and were amongst maybe the top 4% world wide for what we were accomplishing.  In 2005 we took that work and advanced it even further to consolidate systems and storage into a single IBM Power system, at that time running i5 OS, AIX, and Enterprise Linux from Novell as operating systems in their own hardware virtualized space in a single system (about 15 virtual machines using those 3 operating systems). We also had 4 Intel based blades in that system (IBM called them IXS  (Integrated X Series Servers) cards back then) running windows workloads with the disk storage virtualized into the internal disk in our IBM Power System. This internal disk was nicknamed "SAN in a can" because it was internal disk but for and IBM power system it treated it as though it was an internal SAN without all the hassle of fibre cables, switches, and licenses, etc.  It is from this perspective that I share this experience of inside virtualization beyond the hype.

Planning for Tomorrow

For the past 18 months we have been working on the 3rd phase of this journey. Taking into account all the leading edge gains we have made using IBM Power technology, looking at industry best practices in order to maintain a leadership position, looking to address all past concerns that were either marginalized previously in solution design or became new issues during the time since our last system was implemented. And to do so in a cost effective manner that was affordable to our business. That last one is always a challenge in solution design and usually creates trade off's between technology versus cost.

Today's World

Todays solution we are currently implementing consists of the following components

- IBM Power 7 server - inherent hardware based virtualization, 64 bit, supporting 3 operating systems (AIX, i OS, Linux)

- IBM (netapp) 3600 SAN - FC, SAS, & SATA disk arrays

- A pair of 3850 servers running VMware Vsphere 4 ESX, using Vmotion failover to each machine

- A single 3650 server acting as Manager/Console for all servers/tools

- All connected via Fibre 4gbs/8gbs on a Brocade switch fabric

We are using IBM director to manage the entire solution and monitor energy efficiency. This solution provides virtualized capabilities across all server platforms including network and storage. So now to the focus, what does this really mean to the organization having the environment virtualized.

Beyond the Hype

As I don't consider myself as a technical person this is not meant to be a technical debrief, but rather a review of the hype surrounding Virtualization and what it looks like when you begin to achieve the much talked about Panacea.

> Virtualization is Best Practise - while virtualization may be best practise it does not equal doing IT simply in every case. There is truth to the saying that not all solutions are created equal. IBM Power systems treat disk as internal disk but deliver all benefits of a SAN, while a traditional SAN we have learnt about fibre switches (SFP's, Licensing, Zoning), The SAN setup (Aggregates, Volumes, LUNS, etc.) to name but a few.

> Just because you can virtualize multiple operating system's into a single system, does not mean you do not need to know how to work with each of those operating systems. Management tools while better, still are not a panacea to mange an entire solution. So if reducing operating staff for each OS is a goal, you may make some limited headway by combining teams and sharing skills sets and responsibilities, but the real savings comes from reducing physical foot print as that is real savings through consolidation.

> Patching, a nightmare for most os us before, does NOT get any easier with virtualization. What we are finding that the more we leave the pure IBM power solution which truly embodies the art of simply regarding virtualization,and move to "mainstream" Intel based virtualization including storage virtualization through use of a SAN, that the task of patching is even more complicated. We now have to worry about managing multiple patching requirement's:  firmware, os, patch, fixes, Service Packs. This is not the world of an IBM Power solution, but it is today's answer to best of breed approach to data centre virtualization.

So while we have made forward movement with 100% data centre virtualization as an SMB, we are learning that the fine line between doing IT SIMPLY and Best Practise is a very fine one. You may be thinking that hey this guys hates virtualization, far from it, what I do hate is vendors creating complex solutions that take more effort than I know is possible. To finish this up let me share this one tidbit with you, I personally could in 5 minutes in a pure IBM Power environment, carve disk, create server, and boot. Now I need my SAN administrator to carve disk and create LUN's. Give those LUN's to an environment. Have my environment administrator carve me a virtual server space and associate the disk to the server, and then boot. Not a 5 minute task without multiple administrators involved, why has it gotten harder to achieve virtualization, I suggest it because vendors haven't learnt from those who lead, that's my iBM Power server and that's no hype.

Thanks for listening . . .

Social Media A CIO View

Social What?

Social Media, Social Networking, or Social Business as I prefer to call it. The name itself doesn't really matter but the end goal is clear, for business users the ultimate goal doesn't change, impact to the bottom line. The dot com era taught us that the models may change but the fundamentals of business remain constant.

The Stereo Typical CIO View

Many of my peers including myself took an initial approach to social media that because it was unknown, feared, or even considered just a waste of time that to protect our business organizations we must block and restrict access to it. While many still feel that way, some for very valid reasons beyond their control (think compliance reasons), the result is that what can be another valid channel for many things is being ignored.

We know based upon some of the latest stat's we hear that these networks are growing, Twitter only had 12 million users when I started, now there are over 50 million based upon statistics released last month at Twitters first developer conference. Of course the king of social media today is Facebook, with over 350 million users last time I heard any stat's.

Some where along my journey I felt that this couldn't be right and my goal this year is to reverse our current policy of fear and concern, with one of knowledge, awareness and access where appropriate.

What did you change?

This piece isn't about my views on the social journey, see my series on CIO to Marketing Guy!

So What is it Good for?
Also Known As: what do I use it for

Personally - I network with folks much smarter than I, I learn about things through chat exchanges, I find out about try before you buy opportunities, I keep up with friends

Business - it's all about connecting with future customers


Overall it is an interesting mix of: exposure, status, blogging, connection, IT support, knowledge sharing that drives me to see social media as a viable network we need to be engaged in and as such our corporate policies must match that vision as well.

Shifting the Mindset of IT to Cause Transformation in Business

The title for this post came from a speech presented by Steve Rosenthal, Vice President, Gap International, you can read his Bio here.

Shifting the Mindset of IT to Cause Transformation in Business

While I was at the east coast Midsize Enterprise Summit in Boca Ration, Fl. Steve presented this topic. Here is my perspective on his presentation.

Steve began by sharing that his goal for this session was for the IT leaders in the audience to discover at least 1 thing about themselves or their IT. The problem of course is that we need to be aware that we learned something which was a point that Steve addressed later in his presentation.


The Three Questions

To initiate this process Steve asked the audience three important questions. In order for the process to work you must think about each question and have answered before you go to the next question. The three questions are:

1. What is the specific value I provide to my company?

2. If I could provide greater value to my business, industry, community, planet: what would that be?

3. What barriers are in your way?


It was interesting to hear that during the session a lot of CIO's mentioned that others in their business are barriers, to which Steven confirmed that the goal will be to change their minds.


Changing a Mind

Steven went on to discuss what is a mindset and defined a mindset as a "Fixed mental attitude that determines responses....." I took some editorial license on that as Steve's definition was much longer.

So the key to changing ones mind was to change the fixed mental attitude.

Steve also let us all in the BIG secret, we Can't change anyone's mindset but our own.


Why Change, I like it the way it is

Steve presented a number of stories to reinforce his point that by being satisfied with the status quo can be dangerous for business and why then changing ones mindset was very critical.

One statistic that Steve shared was the fact that studies show CIO's spend about 20% of their time getting buy in from others. Or as I call it selling idea's

It was very poignant when Steve related the 10 year stock price fall of Kodak due to the fact that their business executives had a mindset that digital photography wouldn't hurt them for at least another 10 yrs. when the business executives did focus on digital photography and made millions upon millions of strategic investments, their stock price returned. A very hard lesson to learn.


Change your Own Mindset

Since Steve had already set us up to know that we must change our own mindset in order to be able to change some else's, he elaborated on that point. He explained his study of the brain with neuroscientists and the like. The brain is a system and must be tuned. Of particular note was the fact that each part of the brain had an ability to carry out instructions it had learned and using his own personal study of a bicycle accident when he was younger the fear part of the brain kicks in every time it is at the top of a large hill on a bicycle because of his accident when he was younger. BUT the secret is that the Frontal Cortex can override every part of the brain. But to make it work you must "Think about Thinking".


Break Through Performance

Steve shared that in order to create the ability to change your predetermined responses in your brain, you must use your Frontal Cortex to create new rules. The most effective way that Steve found was to "Think about Thinking" when you wanted to think about something new. It sounds very odd but being conscientious about the act of thinking, creates the ability to think new thoughts.

Not that strange if you agree with the premise that our current way of thinking gives us current results. If the current results aren't satisfactory then you must find a way to think differently. In order to get breakthrough performance you must have break through thoughts. Steve summarized the process this way:

In order to have Extra Ordinary Outcomes, they are derived from Extraordinary Actions. These actions originate from Extraordinary Thinking.

So the 3 step process to "think" about is;

> Extraordinary Outcomes

> Extraordinary Actions

> Extraordinary Thinking


Closing Thoughts

Wow, what a topic. To think that Thinking about Thinking will result in extraordinary outcomes is very exciting to me. I found his presentation powerful and uplifting knowing that we have techniques that can be used to help us advance our business and ourselves. What Steve didn't cover here were tactics to learn to think about thinking when we aren't used to it. Thankful the journey with Steve didn't end here as he invited all of us to join him for a webinar June 2, 2010 at 11:00am ET. Goto this link to get more information

"We can't solve problems by using the same kind of thinking we used when we created them." - A.Einstein


And as always, Thanks for listening . . .